BAMF - Bundesamt für Migration und Flüchtlinge - Intercultural skills

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Intercultural skills

The Federal Office for Migration and Refugees carries out seminars to train all employees in issues of intercultural sensitivity.

The Federal Office's tasks require a high level of intercultural skills. For this reason, training sessions in intercultural skills have been an integral part of training for Federal Office staff since 2003. In 2009, interested employees at the Federal Office participated in a course to qualify as intercultural trainers. Since January 2010, seminars in intercultural sensitivity have been carried out by these newly qualified trainers for all Federal Office employees.

Seminars for intercultural sensitivity

The aim of the training is to promote intercultural skills, enabling the Federal Office's employees to differentiate between cultural perceptions, to recognise patterns of interpretation, and to identify and respect culturally defined behaviour. The staff should then be in a position to actively put into practice specific aspects of their intercultural skills in their daily work.

Date 9 May 2011

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Wichtige Mitteilung


There have been several occasions very recently in which people have pretended to be employees of the Federal Office and asked for an interview at which they questioned asylum applicants intensively. This took place in some cases on the pretext that a second hearing was allegedly needed. Important: The Federal Office does not conduct home visits! These individuals do not work for the Federal Office. The Federal Office has therefore filed criminal charges. If something similar happens to you, or if you observe anything of this nature as a carer, please report this to your local police station.Interviewers from reputable survey institutes who are currently conducting interviews as part of research projects in which data are collected on a voluntary basis clearly state who they are working for. They also give the name of the survey institute and prove this by showing the appropriate documentation. This means that you can make enquiries should you have any doubts.

Fraud Phone Calls