BAMF - Bundesamt für Migration und Flüchtlinge - FAQ: Return to Kosovo and reintegration with URA

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FAQ: Return to Kosovo and reintegration with URA

URA – The Bridge is a support project within voluntary return and reintegration for people returning from Germany to their country of origin Kosovo. The Federal Office for Migration and Refugees is using the URA project to promote sustainable, social returns to Kosovo.
Return counselling centres and immigration authorities provide initial information on counselling and support services in Kosovo subsequent to a return.

What kind of support is offered by URA?

The reintegration support offered by URA is based on three pillars: social counselling, counselling on how to make a living (job placement, business start-ups) and psychological guidance. The project focuses on individual counselling and support requirements, and these are ascertained at a counselling session. Social counselling, job placement, and if necessary psychological guidance, give people fresh prospects in their country of origin and make it easier for them to become reintegrated.

Immediate assistance can include the following, depending on needs:

  • free social counselling/jobplacement
  • partial reimbursement of travel costs to the returnees’ centre
  • one-off payment of an interim benefit
  • one-off reimbursement of treatment costs and the cost of medicines
  • payment of a monthly rent support, and
  • support on official errands, sending the children to school, etc.

The reintegration measures can includethe following (where appropriate):

  • one-off reimbursement of training costs for language courses,
  • provision of basic school materials (benefits in kind),
  • tutoring for school-age children and juveniles,
  • contribution towards training costs for theoretical and practical vocational further training,
  • contribution towards living expenses during training, and
  • job placement/placement in job-creation measures.

The following one-off payments can be granted to support starting up a business, contingent on the return having been voluntary:

  • payment of training costs and costs for vocational skill-building activities, including business start-up training
  • financial training support (in order to help them support themselves during vocational training/skill-building)
  • planning and implementation of promising business ideas (business start-ups)

Which of the Federal Länder are involved in the URA project?

Baden-Württemberg, Berlin, Bremen, Lower Saxony, North Rhine-Westphalia, Saxony, Saxony-Anhalt, Schleswig-Holstein and Thuringia are involved in the URA project.
This means that only returnees from these Federal Länder may receive financial support. They must also have been in the Federal Republic of Germany for at least six months prior to their return.

Where can returnees go in order to obtain support from URA?

Returnees can only report to the returnees’ centre in Priština in order to receive support from URA. They must do so in the returnees’ centre in Priština within 30 days of returning.
Only returnees who were in the Federal Republic of Germany for at least six months prior to their return can receive financial support from URA.

What is the procedure followed in the returnees’ centre in Priština?

Returnees can report to the returnees’ centre in Priština for counselling and support within 30 days.

First of all, the most important information (name, date of departure and return, stay in Germany, family situation, qualifications, support requirement, etc.) is recorded.

A confidential counselling session is held to jointly identify the individual needs for reintegration in Kosovo and ascertain the potential solutions.

An individual solution is then drawn up together for a long-term perspective. The counsellors also provide contacts with other important agencies, accompany returnees on official errands, go with them to the job centre or provide them with support in looking for accommodation.

Social counselling, job placement and if necessary psychological guidance provide people with a new perspective in their country of origin, making it easier for them to become re-integrated.

What documents are needed in order to register and receive support?

The following documents are needed in order to register for support:
• documents relating to the asylum procedure in Germany, such as the asylum-seeker registration certificate (abbreviated to “BÜMA”) or the proof of arrival
• birth certificates for any children who were born in Germany
• school certificates from Germany for children who are still minors

Who can receive financial support from URA?

Financial support from URA is given to people who are particularly vulnerable, such as single women, families with small children, the sick and members of ethnic minorities.
Only returnees who have been in Germany for at least six months prior to their return and who report to the returnees’ centre in Priština within 30 days of returning are eligible for support.

How often can an individual receive support?

Each person may only be supported by URA once. The information as to whether assistance and support have already been taken up is regularly checked by comparing with the Central Register of Foreigners (AZR).

How can I take up medical or psychological care within the URA project?

Anyone who has appropriate medical needs can take up medical or psychological care. Depending on how serious the disease is, URA will consult specialist physicians. People are referred to the state healthcare system where necessary in agreement with the appropriate agencies.

Voluntary returnees with medical or psychological needs are registered with the URA project in advance by the responsible immigration authority, a return counselling centre or voluntary supporters. Detailed records are taken in advance in Germany as to the nature of the illness and whether for instance it is necessary to arrange airport collection.

The psychologists working for the URA project collect the individual in question directly from the airport, and carry out an initial counselling session. Most of them are psychologists or social counsellors who have studied psychology.
Registrations can also be made directly to the URA project via the following mail address: ura.kosovo@bamf.bund.de

Returnees who have not registered in advance can either contact the returnees’ centre directly, or can approach the Reception Office of the Kosovo Ministry of the Interior at the airport on the day they arrive.

How are returnees accommodated?

It is the Kosovo Ministry of the Interior which is responsible for initial accommodation. The Ministry runs a Reception Office at Priština Airport, and as a rule provides accommodation for the first seven up to a maximum of ten days. Returnees should report to the Reception Office on arrival, or to the border guard at the weekend.
The Ministry of the Interior also organises the onward journey to the original place of residence, where accommodation is organised by the responsible local authorities.

URA can become active in special situations and take over the arrangements in advance.

What deadlines apply to eligibility for support from URA?

Returnees who have been in the Federal Republic of Germany for at least six months prior to their return are eligible for support from URA.
They must register with the returnees’ centre in Priština within 30 days of returning.

Who is eligible for financial support? How much is it?

Financial support is limited, and can only be approved for returnees from the Federal Länder Baden-Württemberg, Berlin, Bremen, Lower Saxony, North Rhine-Westphalia, Saxony, Saxony-Anhalt, Schleswig-Holstein and Thuringia.

This only applies to returnees who have been in the Federal Republic of Germany for at least six months prior to their return.

Support benefits can only be applied for at the returnees’ centre in Priština within 30 days of returning.

The individual support requirements are assessed at counselling sessions.

URA has only limited funds, so that priority is given to supporting people who are particularly vulnerable, such as single women, families with small children, the sick or ethnic minorities.

Is there any entitlement to support?

No, there is no legal entitlement to support as a matter of principle.

A decision will be made on services which go beyond social counselling individually and depending on individual needs or particular vulnerabilities.

Financial support is limited and can only be applied for by returnees who were registered in the Federal Länder Baden-Württemberg, Lower Saxony, Saxony, Saxony-Anhalt, Berlin, Bremen, Schleswig-Holstein, North Rhine-Westphalia and Thuringia.

Furthermore, returnees may only receive counselling and support if they have been in the Federal Republic of Germany for at least six months prior to their return.

Returnees can only apply for support at the returnees’ centre in Priština for counselling and support within 30 days of returning.

The individual support requirements are assessed at personal counselling sessions.

Who are the contacts?

Information and counselling prior to return are offered by the immigration authorities and return counselling centres. They also ensure the coordination of the voluntary departure.
The Kosovo Ministry of the Interior runs a Reception Office at Priština Airport, and provides returnees with temporary accommodation.
The Federal Office’s return hotline answers general questions on return on the following telephone numbers: Tel.: +49 911 943 – 0 or by e-mail: ref212posteingang@bamf.bund.de

Pre-registration for departure and for medical needs can be e-mailed to ura.kosovo@bamf.bund.de.

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Telephone: +49 911 943 - 0
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Telephone: 0049 (0)911 943 -0 / -24158
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