BAMF - Bundesamt für Migration und Flüchtlinge - Return counselling centres

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Return counselling centres

Prospective returnees can turn to an independent return counselling centre with their questions at any time. Return counselling is the responsibility of the Federal Länder, and is provided by independent welfare organisations in most cases.

Prospective returnees can speak in confidence with these organisations and obtain information there as to what their opportunities and prospects are, as well as on return programmes supporting them should they return to their country of origin and in reintegration. It has no impact on the outcome of the asylum procedure if return counselling is taken up.

Hervorhebung_Beratung_en: Return counselling centres near you

Prospective returnees can find the closest return counselling centre to them via WebGis.

The Länder already offer return counselling on the spot in some of the Federal Office’s arrival centres. The Federal Office supports all the Federal Länder and return counselling centres, and provides them with information on return programmes and countries of origin, bundled in the ZIRF database.

Additional Information


Do you have any questions? Please contact us!

Federal Office for Migration and Refugees - return hotline

Frankenstraße 210
90461 Nürnberg
Telephone: +49 911 943 - 0
Fax: +49 911 943 - 1000
E-mail: Write a message
to contact form

Information Centre for Voluntary Return (ZIRF)

E-mail: Write a message
to contact form

Contacts and addresses

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Wichtige Mitteilung


There have been several occasions very recently in which people have pretended to be employees of the Federal Office and asked for an interview at which they questioned asylum applicants intensively. This took place in some cases on the pretext that a second hearing was allegedly needed. Important: The Federal Office does not conduct home visits! These individuals do not work for the Federal Office. The Federal Office has therefore filed criminal charges. If something similar happens to you, or if you observe anything of this nature as a carer, please report this to your local police station.Interviewers from reputable survey institutes who are currently conducting interviews as part of research projects in which data are collected on a voluntary basis clearly state who they are working for. They also give the name of the survey institute and prove this by showing the appropriate documentation. This means that you can make enquiries should you have any doubts.

Fraud Phone Calls