BAMF - Bundesamt für Migration und Flüchtlinge - Information available on voluntary return

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Returning from Germany

Be it on the promotion that is available, the closest return advice centre or information on the countries of origin: The "Returning from Germany" online portal offers comprehensive information for prospective returnees.

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The return hotline

Prospective returnees, authorities and volunteers can address their questions on voluntary return to the Federal Office’s return hotline in order to obtain initial information.

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Return counselling centres

Prospective returnees can turn to an independent return counselling centre with their questions at any time. Return counselling is the responsibility of the Federal Länder, and is provided by independent welfare organisations in most cases.

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The ZIRF database

The database of the Information Centre for Voluntary Return (ZIRF database) bundles comprehensive information on a large number of countries.

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ZIRF Counselling

Detailed enquiries regarding individual countries of origin can be made to ZIRF Counselling via return counselling centres.

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Additional Information

Counselling centres on returns


Do you have any questions? Please contact us!

Federal Office for Migration and Refugees - return hotline

Frankenstraße 210
90461 Nürnberg
Telephone: +49 911 943 - 0
Fax: +49 911 943 - 1000
E-mail: Write a message
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Contacts and addresses

Wichtige Mitteilung

Fraud Phone Calls!

The Federal Office has been informed that individuals are once more being threatened by anonymous callers. The callers claim to be employees of the Federal Office and threaten deportation unless a specific sum of money is paid. Please be aware that such calls are not made by the federal office. For your safety: Please try not to give or confirm any personal details when you receive such a call. Never pay money to blackmailers.


Fraud Phone Calls