BAMF - Bundesamt für Migration und Flüchtlinge - Loss/Theft

Navigation and service

to welcome page

Putting people first: providing security, creating opportunities, embracing change


Have you lost your electronic residence title or has it been stolen?

Hotline telephone number of the barrier, if the EAT is lost

What to do next?

To avoid your electronic residence title being misused when stolen or lost, you must have the online identification function cancelled immediately.

You can do this by telephone using the cancellation hotline number on 116 116. The new cancellation hotline can be reached free of charge from German landlines, as well as from all mobile phone networks. The cancellation hotline can also be reached using the phone code for Germany, by dialling +49 116 116, but this is not toll free. In order to provide extra security, the cancellation hotline can also be reached by dialling +49 (0)30 40 50 40 50. The hotline will ask you to give your name, date of birth and cancellation password. This prevents anyone but you from cancelling your electronic residence title.

display as attention: Note

In this event, you must also inform the immigration office responsible for you of the loss of your electronic residence title.

You may also contact your immigration authority in person or by telephone to register the loss of your electronic residence title. The staff will then cancel the online identification function using the cancellation hotline.

display as attention: Note

If you have forgotten your cancellation password, you must tell your immigration authority in any event.

Date 1 December 2017

Additional Information

Frequently questions

Are fingerprints stored in the local immigration office permanently?

No. They are stored until the electronic residence title is given to the applicant. After this, the data are deleted irrevocably.

Are my data secure from hackers during transmission?

Your data are encrypted every time they are transmitted. All information and transmissions are protected with internationally recognised and established encryption processes.

Each provider wishing to use the electronic residence title for its services must apply for the relevant state authorisation certificate from the Issuing Office for Authorisation Certificates [Vergabestelle für Berechtigungszertifikate (VfB)] which is part of the Federal Office of Administration [Bundesverwaltungsamt]. The Issuing Office has strict rules about the data required to perform the service.

Are my data secure when using the internet?

Yes, your personal data are in fact more secure than if you were to use the internet without an electronic residence title when shopping or participating on social networking sites. The on-line identity function checks before each action whether the service provider really is the one it purports to be.

Are the old residence titles still valid?

The existing residence titles in passports and replacement passport documents retain the validity entered there until 31.08.2021 at the latest.

© 2018 Copyright by Federal Office for Migration and Refugees. All rights reserved.