BAMF - Bundesamt für Migration und Flüchtlinge - Loss/Theft

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Have you lost your electronic residence title or has it been stolen?

Hotline telephone number of the barrier, if the EAT is lost

What to do next?

To avoid your electronic residence title being misused when stolen or lost, you must have the online identification function cancelled immediately.

You can do this by telephone using the cancellation hotline number on 116 116. The new cancellation hotline can be reached free of charge from German landlines, as well as from all mobile phone networks. The cancellation hotline can also be reached using the phone code for Germany, by dialling +49 116 116, but this is not toll free. In order to provide extra security, the cancellation hotline can also be reached by dialling +49 (0)30 40 50 40 50. The hotline will ask you to give your name, date of birth and cancellation password. This prevents anyone but you from cancelling your electronic residence title.

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In this event, you must also inform the immigration office responsible for you of the loss of your electronic residence title.

You may also contact your immigration authority in person or by telephone to register the loss of your electronic residence title. The staff will then cancel the online identification function using the cancellation hotline.

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If you have forgotten your cancellation password, you must tell your immigration authority in any event.

Date 1 December 2017

Additional Information

Frequently questions

Are fingerprints stored in the local immigration office permanently?

No. They are stored until the electronic residence title is given to the applicant. After this, the data are deleted irrevocably.

Are my data secure from hackers during transmission?

Your data are encrypted every time they are transmitted. All information and transmissions are protected with internationally recognised and established encryption processes.

Each provider wishing to use the electronic residence title for its services must apply for the relevant state authorisation certificate from the Issuing Office for Authorisation Certificates [Vergabestelle für Berechtigungszertifikate (VfB)] which is part of the Federal Office of Administration [Bundesverwaltungsamt]. The Issuing Office has strict rules about the data required to perform the service.

Are my data secure when using the internet?

Yes, your personal data are in fact more secure than if you were to use the internet without an electronic residence title when shopping or participating on social networking sites. The on-line identity function checks before each action whether the service provider really is the one it purports to be.

Are the old residence titles still valid?

The existing residence titles in passports and replacement passport documents retain the validity entered there until 31.08.2021 at the latest.

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Wichtige Mitteilung


There have been several occasions very recently in which people have pretended to be employees of the Federal Office and asked for an interview at which they questioned asylum applicants intensively. This took place in some cases on the pretext that a second hearing was allegedly needed. Important: The Federal Office does not conduct home visits! These individuals do not work for the Federal Office. The Federal Office has therefore filed criminal charges. If something similar happens to you, or if you observe anything of this nature as a carer, please report this to your local police station.Interviewers from reputable survey institutes who are currently conducting interviews as part of research projects in which data are collected on a voluntary basis clearly state who they are working for. They also give the name of the survey institute and prove this by showing the appropriate documentation. This means that you can make enquiries should you have any doubts.

Fraud Phone Calls