Loss/Theft
Have you lost your electronic residence title or has it been stolen?
What to do next?
To avoid your electronic residence title being misused when stolen or lost, you must have the online identification function blocked immediately.
You can do this by telephone using the locking hotline number on 0180-1-33 33 33 (3.9 cents/min on a German landline, a maximum of 42 cents/minute on a mobile network) which can be reached from countries outside Germany. You will be asked to give your name, date of birth and your locking password. This prevents anyone but you from locking your electronic residence title.
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You may also contact your local foreign affairs office in person or by telephone to register the loss of your electronic residence title. The staff will then lock the on-line identification function using the locking hotline.
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Locking the signature function
If you also use your electronic residence title for the electronic signature you must immediately register its loss or theft with your signature provider and have the signature function locked.
