BAMF - Bundesamt für Migration und Flüchtlinge - Information service

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Fraud Phone Calls!

Date 6 September 2016

The Federal Office has been informed that individuals are once more being threatened by anonymous callers. The callers claim to be employees of the Federal Office and threaten deportation unless a specific sum of money is paid.

Please be aware that such calls are not made by the BAMF.

If you received such a threat, please inform us, preferably by email to service@bamf.bund.de.

display as attention: For your safety:

Please try not to give or confirm any personal details when you receive such a call. Never pay money to blackmailers.

The Information Service

The information service at the Federal Office for Migration and Refugees will answer your questions about the Immigration Act, for instance on the integration course, on the law on residence or on the topic of naturalisation.

How to reach the Information Service:
Tel.: +49 911 943-0
Monday to Friday 9 a.m. to 3 p.m.

The Information Service accepts enquiries made over the telephone and by e-mail in German and English.

display as attention: Important information

Please bear in mind that for legal reasons the Federal Office for Migration and Refugees cannot give out legal information or individual legal advice. You can obtain legal advice from lawyers, solicitors and other authorised persons and agencies.

In addition to the Information Service, the standard hotline number 115 for Germany’s public authorities is available Monday to Friday 8 a.m. to 6 p.m. to answer questions and provide information concerning further local, regional and national issues.*

* The standard public authorities’ hotline number is currently operational in eleven Federal Länder and 282 local authorities. It can also be used to reach all Federal authorities and institutions. Calls from landlines will be charged at local rates (and are included in flatrates). You can find mobile phone rates and further information on the D115 website (www.d115.de).

Date 1 January 2017

Additional Information

Contact

Do you have any questions?

Please contact us!

Service Center

From Monday to Friday
09:00 a.m. to 03:00 p.m.

Telephone: +49 911 943-0
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Contacts and addresses

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Wichtige Mitteilung

Warning!

There have been several occasions very recently in which people have pretended to be employees of the Federal Office and asked for an interview at which they questioned asylum applicants intensively. This took place in some cases on the pretext that a second hearing was allegedly needed. Important: The Federal Office does not conduct home visits! These individuals do not work for the Federal Office. The Federal Office has therefore filed criminal charges. If something similar happens to you, or if you observe anything of this nature as a carer, please report this to your local police station.Interviewers from reputable survey institutes who are currently conducting interviews as part of research projects in which data are collected on a voluntary basis clearly state who they are working for. They also give the name of the survey institute and prove this by showing the appropriate documentation. This means that you can make enquiries should you have any doubts.

Fraud Phone Calls