BAMF - Bundesamt für Migration und Flüchtlinge - Information service

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The Information Service

The Information Service of the Federal Office for Migration and Refugees takes care of inquiries from the public and various government agencies. Our representatives answer your questions and inquiries about the Immigration Act, for instance on the integration course, on the law on residence or on the topic of naturalisation.

You can contact us by phone or by e-mail:

How to reach the Information Service:
Tel.: +49 911 943-0
Monday to Friday 9 a.m. to 3 p.m.
E-Mail: service@bamf.bund.de

The Information Service accepts enquiries made over the telephone and by e-mail in German and English.

display as attention: Important information

Please bear in mind that for legal reasons the Federal Office for Migration and Refugees cannot give out legal information or individual legal advice. You can obtain legal advice from lawyers, notaries and other authorised persons and agencies.

In addition to the Service Center, the standard public authorities’ hotline number 115 is available Monday to Friday from 8 a.m. to 6 p.m. to answer questions and provide information concerning further local, regional and national issues.*

* The standard public authorities’ hotline number is currently operational in twelve Federal States and 450 local authorities. It can also be used to reach all Federal authorities and insti-tutions. Calls from landlines will be charged at local rates (and are included in flat rates). You can find mobile phone rates and further information on the D115 website (see a link to D115 website in the right column of this web page).

Information on the status of an asylum application

If you have questions about the status of your asylum application, please send the following information and documents with your request by e-mail to service@bamf.bund.de:

  • BAMF file number (7-digits + country code),
  • last name, first name, date of birth, place of birth, current address,
  • a copy of your valid proof of arrival (Ankunftsnachweis) or a copy of front and back sides of your valid temporary residence permit (Aufenthaltsgestattung).

For reasons of data protection, please submit all the above mentioned documents with each request, otherwise your request cannot be processed. Documents that have already been sent to us with previous requests will not be kept or saved.

Thank you for your understanding.

Please note:
We will not provide you with requested information if you do not submit all the above mentioned information and documents.

Information on the status of an asylum application to third parties

If you are a third party and you would like to receive information on the status of an asylum application, please send the following information and documents with your request by e-mail to service@bamf.bund.de:

  • BAMF file number (7-digit + country code),
  • last name, first name, date of birth, place of birth of all applicants of the respective file number,
  • current address,
  • a valid power of attorney (for this purpose you can use the partial power of attorney (Teilvollmacht) provided for download in the section "Download" on this page),
  • a copy of front and back sides of valid residence permits of all applicants of the respective file number,
  • a copy of the front side of your * valid personal document (* of the requesting third party).

Note: Please send us only copies of personal documents (e.g., a copy of your identity card or passport). A driver's license, an employee ID card or a legal guardian ID are not sufficient for this purpose.

All information on the copy of the personal document of the requesting third party can be blackened, except photograph, name and last name. However, the identity document must be identified as such, since it is used to authenticate and thus protect the data related to the asylum procedure.

For reasons of data protection, please submit all the above mentioned information and documents with each request, otherwise the request cannot be processed. Documents that have already been sent to us with previous requests will not be kept or saved.

Please note:
We will not provide you with requested information if you do not submit all the above mentioned information and documents.

Date 26 September 2018

Additional Information

Contact

Do you have any questions? Please contact us!


Service Center

From Monday to Friday
09:00 a.m. to 03:00 p.m.

Telephone: +49 911 943-0
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Contacts and addresses

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