BAMF - Bundesamt für Migration und Flüchtlinge - Information service

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Fraud Phone Calls!

Date 6 September 2016

The Federal Office has been informed that individuals are once more being threatened by anonymous callers. The callers claim to be employees of the Federal Office and threaten deportation unless a specific sum of money is paid.

Please be aware that such calls are not made by the BAMF.

If you received such a threat, please inform us, preferably by email to

display as attention: For your safety:

Please try not to give or confirm any personal details when you receive such a call. Never pay money to blackmailers.

The Information Service

The information service at the Federal Office for Migration and Refugees will answer your questions about the Immigration Act, for instance on the integration course, on the law on residence or on the topic of naturalisation.

How to reach the Information Service:
Tel.: +49 911 943-0
Monday to Friday 9 a.m. to 3 p.m.

The Information Service accepts enquiries made over the telephone and by e-mail in German and English.

display as attention: Important information

Please bear in mind that for legal reasons the Federal Office for Migration and Refugees cannot give out legal information or individual legal advice. You can obtain legal advice from lawyers, solicitors and other authorised persons and agencies.

In addition to the Information Service, the standard hotline number 115 for Germany’s public authorities is available Monday to Friday 8 a.m. to 6 p.m. to answer questions and provide information concerning further local, regional and national issues.*

* The standard public authorities’ hotline number is currently operational in eleven Federal Länder and 282 local authorities. It can also be used to reach all Federal authorities and institutions. Calls from landlines will be charged at local rates (and are included in flatrates). You can find mobile phone rates and further information on the D115 website (

Date 1 January 2017

Additional Information


Do you have any questions?

Please contact us!

Service Center

From Monday to Friday
09:00 a.m. to 03:00 p.m.

Telephone: +49 911 943-0
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