BAMF - Bundesamt für Migration und Flüchtlinge - The Internet

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The Internet

The Internet can be very helpful when you are looking for information. Many authorities, town offices and official bodies have websites offering useful information. The following pages contain information on everyday life in Germany, as well as useful addresses and further tips.

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More and more people are using the Internet. However, in order to avoid becoming a victim of fraud, you should also exercise caution, particularly if you are entering bank details or personal information. It is also important for you to make sure you have all the information you need before shopping on the Internet.

The brochure entitled "Verbraucherschutz kompakt – guter Rat in Alltagsfragen", produced by the Press and Information Office of the Federal Government and available at, menu item "Publikationen/Infomaterial", provides a good introduction to the risks associated with the Internet. This brochure is available in German only. Consumer advice centres and employees working at the Migration Advisory Service for Adult Immigrants (MBE) and the Youth Migration Service (JMD) can also help you.

Remember that not everything on the Internet is reliable or accurate. Some sites contain incorrect information. You can find out who is responsible for a website under the "Contact" section. Websites that do not provide any contact information are best avoided. In contrast, you can rely on the official websites provided by government ministries, offices and authorities.

Where can I find more information?

Another way of finding important addresses and telephone numbers is to consult the Yellow Pages (Gelbe Seiten®), a telephone directory arranged by sections.

Every town or region has its own such directory. Contact details for public offices such as the housing office can often be found in the Yellow Pages under the heading "Behörden" (Public authorities).

The Yellow Pages can now be consulted on the Internet (see link in the right-hand column).

Date 17 December 2015

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Wichtige Mitteilung


There have been several occasions very recently in which people have pretended to be employees of the Federal Office and asked for an interview at which they questioned asylum applicants intensively. This took place in some cases on the pretext that a second hearing was allegedly needed. Important: The Federal Office does not conduct home visits! These individuals do not work for the Federal Office. The Federal Office has therefore filed criminal charges. If something similar happens to you, or if you observe anything of this nature as a carer, please report this to your local police station.Interviewers from reputable survey institutes who are currently conducting interviews as part of research projects in which data are collected on a voluntary basis clearly state who they are working for. They also give the name of the survey institute and prove this by showing the appropriate documentation. This means that you can make enquiries should you have any doubts.

Fraud Phone Calls