Our hotline offers personalised information and advice, in German or English, on the following topics:

• Job search, work and careers
• Recognition of foreign vocational qualifications
• Entry and residence
• Learning German

The hotline is available from 9:00 a.m. to 4:00 p.m. CET, Monday through Friday, under the telephone number +49 30 1815-1111. We look forward to hearing from you!

Calls from a landline in Germany are subject to the normal charges. Charges for mobile telephone calls may differ. Calls from abroad are subject to the international charges applicable under your plan.

The hotline is part of the German government's strategy for responding to demographic change and is operated jointly by the Federal Office for Migration and Refugees (BAMF) and the Federal Employment Agency (BA) under a cooperative arrangement among the Federal Ministry for Economic Affairs and Energy (BMWi), the Federal Ministry of the Interior, Building and Community (BMI), the Federal Ministry of Education and Research (BMBF) and the Federal Employment Agency (BA).

Parents, relatives, friends and teachers are frequently the first people who notice that a young person is becoming radicalised. At the same time, they are also the last with whom they remain in contact despite becoming more and more isolated.

Those concerned frequently withdraw from their previous social setting altogether and refuse to permit any “interference”. This makes friends, and particularly parents, unsure as to what to do: What does this withdrawal mean?

The team at the Advice Centre on Radicalisation is your first port of call if you have the impression that your child, friend or school pupil is turning towards a radical Islamist group. Please call us, no matter what questions you may have

The staff at the “Advice Centre on Radicalisation” at the Federal Office for Migration and Refugees are your first port of call and can really provide practical assistance:

• They can give you answers to frequently-asked questions, and can provide you with an initial overview of the problems faced.
• They can find you assistance services close to you.
• They can point you to a suitable agency for individual, personal advice and assistance.
• They can establish direct contact with specialists in all fields.
• They establish contact with other people affected in a similar situation and/or self-help initiatives.

We listen to you, answer your questions and decide with you as to what should happen next. Should you so wish, we can provide you with a local contact to advise you personally as well as helping with practical tips on how to deal with your child, friend or pupil.

The Federal Office's return hotline is an effective complement to the local counselling centres of the Federal Länder. As the first port of call, the hotline staff provide information about existing return and reintegration programmes and refer people to the nearest return counselling centres. Prospective returnees, public authorities and volunteers can contact the hotline from Monday to Friday (between 9:00 am and 3:00 pm) with the questions they have about voluntary returns. Hotline staff can answer questions in both German and English.